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A powerful 3-step approach to conflict resolution

One of the most common questions I get asked is how to manage difficult conversations brought on by conflict. The thought of having to call back an irate parent for example can easily make your stomach churn!

In today’s coaching, I’ll offer a powerful 3-step approach to help school leaders resolve conflict - consciously! This approach has never failed me and will become a key strategy you will use in all areas of your life.

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